Adam Charlton

Adam Charlton

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Microsoft 365

We can help digitally transform your business operations through effective implementation and use of the many Microsoft 365 products. We can assist you with the deployment and management of M365 across your business, ensuring you receive maximum productivity, efficiencies, and benefits to your workforce.

  • Micosoft365 Administration
  • Licensing
  • Data Backup
  • Product Deployment
  • Implementation of Teams, SharePoint and OneDrive

We can help digitally transform your business operations through effective implementation and use of the many Microsoft 365 products. We can assist you with the deployment and management of M365 across your business, ensuring you receive maximum productivity, efficiencies, and benefits to your workforce.

  • Micosoft365 Administration
  • Licensing
  • Data Backup
  • Product Deployment
  • Implementation of Teams, SharePoint and OneDrive
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Network Management

Network management is a critical component to any organisation’s IT Infrastructure. As a WatchGuard Gold Partner and Aruba/HP Business Partner, we can provide industry leading network technology to enable us to optimise your network, improving productivity, reduce downtime and minimise data risks.

  • Total network security
  • Remote/Home Working solution
  • Filter the web content your staff can access
  • Network monitoring and optimisation
  • Cloud Managed Enterprise Grade Wi-Fi 6
  • Secure Wi-Fi using the latest security (WPA2/WPA3/OWE)
  • Provide secure guest access with content and device blocking controls
  • Allow only trusted devices to connect via 802.1X authentication
  • High performance using the latest Aruba access points

Network management is a critical component to any organisation’s IT Infrastructure. As a WatchGuard Gold Partner and Aruba/HP Business Partner, we can provide industry leading network technology to enable us to optimise your network, improving productivity, reduce downtime and minimise data risks.

  • Total network security
  • Remote/Home Working solution
  • Filter the web content your staff can access
  • Network monitoring and optimisation
  • Cloud Managed Enterprise Grade Wi-Fi 6
  • Secure Wi-Fi using the latest security (WPA2/WPA3/OWE)
  • Provide secure guest access with content and device blocking controls
  • Allow only trusted devices to connect via 802.1X authentication
  • High performance using the latest Aruba access points
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On Premise & Cloud

Whether you require on premise or cloud hosting, F4 IT can assist with the management and maintenance of your systems. We can help you decide the most cost-effective solution, to allow for maximum scalability, performance and flexibility. F4 IT are ISO27001 and Cyber Essentials Plus Accredited, providing assurance that your data and systems are both safe and secure.

  • Virtualised Resilient Server Infrastructure
  • Multiple Datacentre Locations
  • Cloud Server Hosting
  • Server Replications and Backups
  • High Availability
  • System Monitoring
  • On premise server management and support

Whether you require on premise or cloud hosting, F4 IT can assist with the management and maintenance of your systems. We can help you decide the most cost-effective solution, to allow for maximum scalability, performance and flexibility. F4 IT are ISO27001 and Cyber Essentials Plus Accredited, providing assurance that your data and systems are both safe and secure.

  • Virtualised Resilient Server Infrastructure
  • Multiple Datacentre Locations
  • Cloud Server Hosting
  • Server Replications and Backups
  • High Availability
  • System Monitoring
  • On premise server management and support
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Digital Training

The Digital Service Team offer a variety of training courses, tailored to the requirements of your business. Training can be delivered in a variety of ways including classroom tutor led sessions, 1 to 1 or small groups, webinar and pre-recorded video content. They specialise in Microsoft365 and will assist you in transforming the way you work.

  • Microsoft 365 Specialist
  • Interactive Classroom Training
  • Online Live Webinar
  • Bespoke Course Content
  • After-Lesson care with online resources
  • Digital Transformation
  • 365 Integration with existing Systems

The Digital Service Team offer a variety of training courses, tailored to the requirements of your business. Training can be delivered in a variety of ways including classroom tutor led sessions, 1 to 1 or small groups, webinar and pre-recorded video content. They specialise in Microsoft365 and will assist you in transforming the way you work.

  • Microsoft 365 Specialist
  • Interactive Classroom Training
  • Online Live Webinar
  • Bespoke Course Content
  • After-Lesson care with online resources
  • Digital Transformation
  • 365 Integration with existing Systems
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Mobile Device Management

Our Mobile Device Manager offering is a comprehensive MDM solution designed to empower your workforce with the power of mobility, by enhancing employee productivity without compromising on security.

  • Configure and secure email on mobile devices
  • Securely save and share documents
  • Quick and easy app deployment
  • Geo Location Tracking
  • Remote wipe of lost or stolen devices
  • App and Security Policy Management
  • Remote control/support

Our Mobile Device Manager offering is a comprehensive MDM solution designed to empower your workforce with the power of mobility, by enhancing employee productivity without compromising on security.

  • Configure and secure email on mobile devices
  • Securely save and share documents
  • Quick and easy app deployment
  • Geo Location Tracking
  • Remote wipe of lost or stolen devices
  • App and Security Policy Management
  • Remote control/support
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Managed IT Services

Our dedicated team are here to help you with all aspects of your day-to-day IT needs. We won’t keep you waiting in long call queues and we pride ourselves on resolving as many requests as possible on first contact. We’re here to make sure you don’t have to worry about IT.

  • Over 90% of calls are resolved on your first phone call
  • Phone calls answered in under 15 seconds
  • Remote and On-site Support
  • Monitored SLAs with performance reporting
  • Microsoft and 3rd Party system patch management
  • Endpoint Security and Anti-Virus
  • Software Deployment and Asset Management
  • Secure IT Disposal/Destruction

Our dedicated team are here to help you with all aspects of your day-to-day IT needs. We won’t keep you waiting in long call queues and we pride ourselves on resolving as many requests as possible on first contact. We’re here to make sure you don’t have to worry about IT.

  • Over 90% of calls are resolved on your first phone call
  • Phone calls answered in under 15 seconds
  • Remote and On-site Support
  • Monitored SLAs with performance reporting
  • Microsoft and 3rd Party system patch management
  • Endpoint Security and Anti-Virus
  • Software Deployment and Asset Management
  • Secure IT Disposal/Destruction
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ManageEngine is a suite of enterprise IT management software products developed by Zoho Corporation. ManageEngine offers a wide range of solutions to help businesses manage their IT operations, including network, server, application, and desktop management tools. Some of the most popular ManageEngine products include:

ServiceDesk Plus: IT service management software that allows businesses to manage and track their IT service requests, incidents, problems, and changes.

Endpoint Central: Unified endpoint management software that helps businesses automate and manage their desktop and mobile devices.

 

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Microsoft is the household name within the IT world that we're all so used to. The staff at F4 IT have years of experience supporting and managing multiple Microsoft systems ranging from Office products such as Word and Excel, through to Server Operating systems and Active Directory. These years of knowledge and experience ensure all of our customers receive expert advice and support on all Microsoft products.

 

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Veeam is a software company that provides data backup, disaster recovery, and data management solutions for virtual, physical, and cloud-based environments. Their flagship product, Veeam Backup & Replication, is a backup and recovery software designed for VMware and Hyper-V virtual environments. It allows businesses to protect their critical data and applications by creating backups that can be easily restored in case of data loss or system failures.

 

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As a WatchGuard Gold Partner, F4 IT have achieved a high level of expertise in selling, deploying, and supporting WatchGuard Technologies' products and solutions. WatchGuard Technologies is a global provider of network security solutions, including firewalls, VPNs, and other security services. As a Gold Partner, we are able to demonstrate a strong commitment to WatchGuard and have met specific requirements, such as achieving technical certifications, and customer satisfaction. This partnership status allows F4 IT to receive benefits such as access to special pricing, training, and support from WatchGuard, which enables us to better serve our customers and provide them with the highest level of security solutions.

 

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ISO 27001 is a standard for information security management systems (ISMS) that specifies a framework for establishing, implementing, maintaining, and continually improving the security of an organization's information assets. It is an international standard that provides a systematic approach to managing sensitive information so that it remains secure.

The standard outlines a set of requirements that an organization must meet to be certified as compliant with ISO 27001. These requirements include establishing policies and procedures for managing sensitive information, assessing and managing risks, implementing controls to mitigate risks, and regularly reviewing and improving the ISMS.

 

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Cyber Essentials Plus is a certification scheme developed by the UK government to help organisations improve their cybersecurity defenses and protect against common cyber threats, focussing on implementing fundamental technical controls to safeguard against online security threats.

The Cyber Essentials Plus certification provides a higher level of assurance to customers, stakeholders, and partners that an organisation has implemented effective cybersecurity measures to protect against cyber attacks. It is particularly important for organisations that handle sensitive or personal data, as it demonstrates a commitment to information security and can help to prevent costly data breaches.

 

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Hewlett Packard Solutions Provider Accreditation (HP SPA) is a certification program offered by Hewlett Packard (HP) to recognize and validate the expertise of its partners in delivering HP solutions to their customers. This program provides partners with the knowledge and skills needed to design, deploy, and support HP solutions in a variety of IT environments.

To become an HP SPA partner, a company must meet a set of rigorous requirements, including demonstrating expertise in specific HP solutions and passing certification exams. Once accredited, partners gain access to a range of benefits, including technical and sales support, training and certification programs, marketing resources, and access to HP's partner portal and tools.

 

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Aruba Networks is a subsidiary of Hewlett Packard Enterprise (HPE) that offers a wide range of products and services for wireless LAN, switching, and security.

An Aruba solutions provider may offer a range of services, such as network design, installation, configuration, maintenance, and support. They may work with businesses of all sizes, from small and medium-sized enterprises to large corporations, to help them implement and manage secure and efficient wireless networks using Aruba products.

These providers may also offer other services such as network assessments, consulting, and training to ensure that their clients get the most out of their Aruba solutions. Overall, an Aruba solutions provider is a trusted partner that can help businesses optimize their network infrastructure and improve their connectivity and security.

 

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Empower

Whenever i contact the IT team i get an excellent level of support from them. This is always delivered in a friendly and professional manner and cannot be faulted in any way. I have never had a negative experience and the team are always very willing to help solve my IT issues, some of which must try your patience but you would never know!

Whenever i contact the IT team i get an excellent level of support from them. This is always delivered in a friendly and professional manner and cannot be faulted in any way. I have never had a negative experience and the team are always very willing to help solve my IT issues, some of which must try your patience but you would never know!

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St Andrews Hospice

Every time I have to contact the IT Department I receive an excellent service. All the staff are always polite, eager to help and quick to respond to queries that I have. Thank you very much.

St Andrews Hospice - Every time I have to contact the IT Department I receive excellent service. All the staff are always polite, eager to help and quick to respond to queries that I have. Thank you very much.

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Lindsey Lodge Hospice

Always pleasure dealing with such a wonderful team - everyone goes out their way to help. We would be so lost without you all !!

Always pleasure dealing with such a wonderful team - everyone goes out their way to help. We would be so lost without you all !!

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NAViGO

I genuinely feel that f4 are the most supportive and proactive and quick IT company I have ever experienced in all my years of working in local authority and health. The guys are the best in my opinion and cannot do enough for you even when it feels like a dumb question they are so supportive I am forever grateful and for once in my career I don't dread having to contact IT for something

I genuinely feel that f4 are the most supportive and proactive and quick IT company I have ever experienced in all my years of working in local authority and health. The guys are the best in my opinion and cannot do enough for you even when it feels like a dumb question they are so supportive I am forever grateful and for once in my career I don't dread having to contact IT for something

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Care Plus Group

As usual the response was speedy and professional and I'm very grateful that CPG have access to such a great IT team and service. Thank you.

As usual the response was speedy and professional and I'm very grateful that CPG have access to such a great IT team and service. Thank you.

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Centre 4

Thank you once again for your support. You are always so helpful and nothing is too much trouble.

Thank you once again for your support. You are always so helpful and nothing is too much trouble.

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Focus

As usual, service was top notch. Problem resolved quickly and with no fuss. Brilliant team - and thank you for all your support over the years guys.

As usual, service was top notch. Problem resolved quickly and with no fuss. Brilliant team - and thank you for all your support over the years guys.

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Illumina

Every time I need IT support the team are always there and happy to help with professionalism and humour. I couldn't be happier, they are great and when they can't help immediately they always follow up.

Every time I need IT support the team are always there and happy to help with professionalism and humour. I couldn't be happier, they are great and when they can't help immediately they always follow up.

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